Comcastic Reviews on Twitter, Consumerist and Pissed Consumer
Posted on October 21, 2008. Filed under: Customer Insight Portal | Tags: actionable customer insight, Comcast, social networks, Twitter |
Comcast made a renewed commitment to customer service and quality earlier this year. There is no doubt that Comcast is working hard with the launch of Frank Eliason’s customer service team. Through their efforts, the team has made great strides in helping to quell customer dissatisfaction and to end sites such as ComcastMustDie.com.
While there’s no [...]
Getting to the Root of Feedback on American Eagle’s Facebook Page
Posted on September 26, 2008. Filed under: Customer Insight Portal | Tags: actionable customer insight, American Eagle, Facebook, social networks, Text Analytics |
Marketers can be prone to jumping onto the latest marketing craze, especially when it comes to the world of social media. However, once marketers join a social media site on behalf of their company, their creation often lies stagnant, as they don’t know what to do with it. Take Facebook, a site with more than [...]
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