Did Apple get it right with the new MacBook?
When Apple launched their new line of MacBook a few weeks ago, many people were excited to see some positive changes from the outdated version still in stores. Although Apple got many rave reviews on the MacBook, not every user loved everything about the newest version.
Using reviews of the new MacBook from CNET, Leximancer’s The [...]
Leximancer Adds Strategic Partner in OrbisIP Limited
Leximancer Adds Strategic Partner in OrbisIP Limited
Innovative customer insight software made available to government and military customers
BOULDER, Colo. – (Oct. 21, 2008)- Leximancer, a Customer Experience Management (CEM) and analytics software development company, today announced a partnership with OrbisIP Limited, a technology transfer and licensing company that focuses on Information and Homeland Security Intellectual Property [...]
Leximancer CEO Neil Hartley Interviewed by B-eye Network
Leximancer recently was featured on the industry renowned B-eye Network. Mary Jo Nott, executive editor of the B-eye Network interviewed Leximancer CEO Neil Hartley about Leximancer’s growth and technology.
The pair talked about short- and long-term business strategy, current and future trends in the market place and the importance of being able to extract actionable customer [...]
Instant Competitive Analysis on Blog and Forum Data: Motorola Razr versus iPhone
We live in a new world. Today’s social and business cultures have merged on the Internet. Never before have executives had so much data about customers and their thoughts, feelings and attitudes at their fingertips. But like most good things, it comes with a catch: There is too much unorganized data to be easily useful, [...]
Read Full Post | Make a Comment ( 6 so far )In the News: The Customer Insight Portal
Today marked the formal launch of The Customer Insight Portal, and the news was picked up around the Web.
Forbes.com, Marketwatch.com, Morningstar.com, Reuters, Yahoo! Finance and others picked up the story of how The Customer Insight Portal is the “game changer” for companies looking to gain insight into their customers
The full press release:
“Game Changer” Customer Insight [...]
What to do with that data?
Corporations have spent millions, if not billions, on new ways to collect input and feedback from customers. Recordings of customer service calls, having call center operators take notes, e-mail campaigns, online feedback forms and countless other methods.
What we’ve seen in many cases is that executives look at the data, find a few similar points customers [...]
They’re all happy, right?
At Leximancer, we talk about finding the unknown-unknowns. Those moments where you look at the concept map and find connections you had no idea were there.
We were recently working with a technology client we’ll call Company Z (we’ve changed some specifics to keep client confidentiality – but the story is true) and they found out, [...]
Leximancer Launches The Customer Insight Portal
Leximancer is pleased to announce the availability of The Customer Insight Portal. We think it will forever change the way you think, look and respond to customer data.
Most companies are sitting on gigabytes of customer data: call center notes, comments received through corporate Web sites, e-mails, survey results and much more. They also know that [...]
