Was The Curves Smart Program a Smart Choice?
Susan Collinge of Customer Crossroads blogged about on how Curves created a tailored customer experience for women. But then she noted a distressing development. Many of the Curves members started venting on her blog about the new Curves Smart system and how frustrated they were by the lack of results. It raised a red flag [...]
Read Full Post | Make a Comment ( 1 so far )Using Social Media To Get to the Root of Customer Experience for Coffee Bean & Tea Leaf
Meikah of Customer Relations: The New Competitive Edge visit to a Coffee Bean & Tea Leaf in the Philippines brought up an interesting question about customer service. Should there be a limit to pleasing customers? Her visit made her realize that in its willingness to please, CBTL was allowing customers to perhaps overstay their [...]
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